SHIPPING + RETURNS
Orders are packed and delivered to USPS or UPS within 24-48 hours Monday - Friday.
The time it takes your order to arrive to you from our local post office or UPS depends on the timeline UPS or USPS quoted in the rate chosen at checkout.
We offer free 2-7 Day Shipping on all orders $75+. Once the order minimum is reached, free shipping will automatically apply at checkout.
Not at this time! In order to serve both schools and individuals, we have partnered with a B Corp Certified, plastic-free fulfillment center in Austin, TX. (See more FAQs below).
We have a 30 day money back, no questions asked policy.
+ Refunds are issued within 1-3 business days upon received returned items.
+ Original shipping charges are non-refundable
If there's ever any issue with your order, or if something doesn't work out - we want to make it right so, please don't hesitate to reach out.
FULFILLMENT CENTER MOVE FAQs
No. Fulfillment goes to Austin - office remains in Northern California.
Yes! We chose this fulfillment partner because of their focus on sustaibility. Their company was founded in response to the waste created in shipping from packaging to carbon. All orders will always continue to ship plastic-free.
We’re growing out of our small warehouse space. As schools reopened, we received large, unanticipated orders that left us scrambling.
No. We were very fortunate that our location allowed for all but one of our employees to be local high school and home from college students - as of the week of the 12th, they will all have gone back to, or off to college.
No and yes.
Short term: Contracting the product line
Long term: Expanding our product line
All of our paper products are printed and bound here in Northern California. Binders are manufactured in Georgia in a wind-powered factory, pencils are sustainably forested incense-cedar and made by one of the last pencil factories in the United States. Our custom pencil tins were purchased through an American Aluminum Company, but were produced in China.
We approach every product through the lens of "end of use". What happens to it when you have finished using/needing it? We design products that minimize waste from every angle - like notebooks with far fewer pages because the reality is most notebooks are tossed with a fraction of the pages used, or our Binder which is the only one on the market designed to be taken apart, recycled, and repaired.
We believe no products, especially tools used for EDUCATION should add to the crisis of waste and plastic pollution on this planet. It's unconscionable to further burden future generations with toxic and entirely avoidable waste.
The reason most other companies carry sustainable products in addition to the rest of their conventional product line, is because they can profit from the trend of sustainability - not because they are working to reduce waste.
At Wisdom Supply Co., every dollar in the door goes to further our zero-waste mission. We don’t and won’t design products or packaging that are not 100% authentically recyclable - ever.
Anything else is a shell game where customers are made to feel good about purchasing a sustainable product, while the profit from that sale funds pollution generated by the rest of the product line, packaging, and company practices.
Because we make things differently from the outset.
Our designs and packaging are 100% recyclable, and we work with our manufacturers to eliminate plastic and packaging at every turn - often at higher prices and with longer lead times because doing things differently is “disruptive”.
The type of perfect binding that we use in order to keep this product 100% recyclable, requires some breaking in. The binding itself is quite sturdy - smoosh it open. I run the base/palm of my hand along the center of my open planner and it sits wide open on my desk every day of the year as I use it as my notebook as well as my calendar.
Short video about how we get our planners to lay flat.
We recommend paper recycling for this product over composting because we are not fans of introducing man made materials into soil. Soil is a spectacular, complex ecosystem that we don't want to mess with. We like to keep our compost limited to food waste and yard clippings - not to-go containers, and never ever any bio-plastics.
Customer reviews confirm that the pages do not bleed. We did see one review that a fountain pen "feathered" a bit on the page.
Don't see your question? Contact us in the form below and we'll get back to you within 24 hours.